TY  - BOOK
AU  - GOPAL, R. AND MANJREKAR, PRADIP
TI  - BPO / KPO MANAGEMENT AN INDUSTRY PERSPECTIVE
SN  - 9788174466723
U1  - 658.723 
PY  - 2008///
PB  - EXCEL BOOKS, NEW DELHI
KW  - Industrial Management
ER  -