TY  - BOOK
AU  - CHATURVEDI, MUKESH, AND CHATURVEDI, ABHINAV
TI  - CUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERSPECTIVE
SN  - 9788174464565
U1  - 658.812 
PY  - 2008///
PB  - EXCEL BOOKS, NEW DELHI
KW  - Organisational Behaviour
ER  -