McKENNA, REGIS <br/><br/>
TOTAL ACCESS GIVING CUSTOMERS WHAT THEY WANT 

 -  HARVARD BUSINESS SCHOOL PRESS, BOSTON  2002 
 - 252 
<br/><br/><label>ISBN: </label>9781578512447 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label> / McK