CLEGG, BRIAN <br/><br/>
CAPTURING CUSTOMERS HEARTS 

 -  PRENTICE HALL, NEW JERSEY  2000 
 - 223 
<br/><br/><label>ISBN: </label>9780273649311 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label> / CLE