000 00414nam a2200145Ia 4500
008 220919s9999 xx 000 0 und d
020 _a9781430225478
082 _bSAN
100 _aSANCHEZ, ANDRES R.
245 0 _aTECHNICAL SUPPORT ESSENTIALS ADVICE YOU CAN USE TO SUCCEED IN TECHNICAL SUPPORT
260 _bAPRESS INC., BERKELEY
_c2009
300 _a269
650 _aComputer Science & Eng.
942 _cBK
999 _c158664
_d158664