000 00363nam a2200133Ia 4500
008 220920s9999 xx 000 0 und d
082 _bCHA
100 _aCHATURVEDI, MUKESH
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT AN INDIAN PERSPECTIVE
260 _bEXCEL BOOKS, NEW DELHI
_c2008
300 _a208
650 _aOrganisational Behaviour
942 _cBK
999 _c173189
_d173189