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| 020 | _a9780470018583 | ||
| 082 | _bKEL | ||
| 100 | _aKELLY, SEAN | ||
| 245 | 0 | _aCUSTOMER INTELLIGENCE FROM DATA TO DIALOGUE | |
| 260 |
_bJOHN WILEY AND SONS, INC., NEW JERSEY _c2006 |
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| 300 | _a251 | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c177115 _d177115 |
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