000 00394nam a2200145Ia 4500
008 220920s9999 xx 000 0 und d
020 _a9780070413399
082 _bMEL
100 _aMELAN, EUGENE H.
245 0 _aPROCESS MANAGEMENT METHODS FOR IMPROVING PRODUTS AND SERVICE
260 _bMcGRAW HILL COMPNIES INC., NEW YORK
_c1993
300 _a262
650 _aManagement
942 _cBK
999 _c177135
_d177135