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008			220920s9999 xx 000 0 und d
020			_a9780071357753
082			_bNEW
100			_aNEWELL, FREDERICK
245		0	_aLOYALTY.COM
260			_bMcGRAW HILL COMPNIES INC., NEW YORK _c2000
300			_a325
650			_aManagement
942			_cBK
999			_c177137 _d177137