| 000 | 00360nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 220920s9999 xx 000 0 und d | ||
| 020 | _a9780786302536 | ||
| 082 | _bGLA | ||
| 100 | _aGLANZ, BARHARA A. | ||
| 245 | 0 | _aBUILDING CUSTOMER LOYALTY | |
| 260 |
_bMcGRAW HILL COMPNIES INC., NEW YORK _c1994 |
||
| 300 | _a110 | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c177629 _d177629 |
||