000			00410nam a2200145Ia 4500
008			220920s9999 xx 000 0 und d
020			_a9780070217010
082			_bFOU
100			_aFOURNIES, FERDINANDF.
245		0	_aWHY CUSTOMERS DON`T DO WHAT YOU WANT THEM TO DO AND WHAT TO DO ABOUT IT
260			_bMcGRAW HILL COMPNIES INC., NEW YORK _c1994
300			_a224
650			_aManagement
942			_cBK
999			_c177637 _d177637