000			00376nam a2200145Ia 4500
008			220920s9999 xx 000 0 und d
020			_a9780304335121
082			_bNIC
100			_aNICK, JOHNS
245		0	_aRESEARCH METHODS IN SERVICE INDUSTRY MANAGEMENT
260			_bBUSINESS PRESS, AUSTRALIA _c1998
300			_a196
650			_aResearch Methodology
942			_cBK
999			_c180404 _d180404